Refunds Policy

Floralia Promise

We love all our plants and want you to love them too. We make every effort to bring you a plant that as closely as possible matches the plant as it appears on our website, in the size you have chosen. As with all living things, there is some natural variation in both size and shape.

If you’re unhappy with your plant for any reason, contact us within 3 days by contacting us by email at hello@floralia.co.uk

If you don’t like your plant and would like to return it, we can refund the cost of the plant, provided you’ve been following our care instructions and the plant/terrarium/item is in the same salable condition that it was sold in.

If you think your plant arrived damaged or unhealthy, please include a photograph of it when you contact us and email us within 24 hours of receiving the plant. We may ask some questions to understand how you’ve been looking after it, so our plant doctors can diagnose the issue. In every case we will do our best to help you get your plant back to full health. If we can’t fix the problem, we will provide a replacement or refund. 

For all non-plant items, you have up to 14 days to request a refund, provided it’s unused and in a re-saleable condition. To request a return, and for all other enquiries, use the Help icon.

Cancellation policy

If you wish to exercise your right of cancellation within 14 days, you are obliged to retain possession of the goods and take reasonable care of them according to our plant care guidelines.